FAQs

1. I have a question about my order. How can I contact you?
You can reach our support team anytime at TinyNova@thecloudxshop.com. We’re happy to assist with order updates, shipping questions, product issues, or anything else you need.

2. How long does it take to process my order?
Our team processes orders within 2–4 business days before they ship. During peak seasons or sales, processing may take slightly longer.

3. How long does shipping take? 

Domestic (U.S.) Shipping: Typically 7–14 business days after processing.

International Shipping: Delivery times vary widely depending on the country and local customs procedures.

For details on our supported countries, please see our Shipping Policy

4. When will I receive my tracking information?
Tracking information is emailed once your order ships. Please allow 2–4 business days for tracking updates to appear, as carriers may experience delays in updating their systems.

5. Do you ship internationally?
Yes! Tiny Nova ships to 24 countries worldwide. For the complete, up-to-date list of destinations, please refer to our Shipping Policy

6. Can I modify or cancel my order?
Yes — you may modify or cancel your order within 12 hours of placing it.
Please email TinyNova@thecloudxshop.com with your order number as soon as possible.
After the 6-hour window, we may no longer be able to make changes.

7. What is your return or refund policy?
To inquire about returns or refunds, please see our Return Policy

If necessary, contact us directly at TinyNova@thecloudxshop.com.
Our team will review your request and guide you through the next steps based on your order details.

8. My item arrived damaged, defective, or something is missing. What should I do?
Please contact TinyNova@thecloudxshop.com right away. We take product quality seriously and will work with you to resolve the issue promptly.

9. What if my package is lost in transit?
If you believe your package has been lost or has stopped tracking for an extended period, email us at TinyNova@thecloudxshop.com and we’ll help investigate and determine the best solution.

10. I have another question that isn’t listed here.
We’re here to help! Please email TinyNova@thecloudxshop.com with any additional questions or concerns.